Got a question? You're in the right place! Here you'll find helpful answers about shopping with Jurnetix, our products, delivery, and more. If you can't find what you're looking for, our customer support team is always happy to help.
1. Do you deliver across the UK?
Yes, we deliver across the United Kingdom, and shipping is free on all UK orders.
2. How long does delivery take?
Orders are prepared within 2–3 working days and typically arrive within 6–12 working days. You’ll receive a tracking link by email as soon as your parcel has been dispatched.
3. Do you offer free delivery?
Yes! We offer free shipping on all UK orders, with no minimum purchase required. There are no additional shipping fees, what you see at checkout is exactly what you pay.
4. Can I return an item if I change my mind?
Absolutely! You can return your clothing within 30 days of delivery, provided the items are unworn, in their original condition, and have all tags attached. Simply contact our customer support team, and we'll guide you through the return process.
5. How long does a refund take?
Once we receive and inspect your returned item, your refund will be processed within 14 days. Please note that it may take a few additional business days for the funds to appear in your account, depending on your bank or payment provider.
6. What if my clothing arrives damaged or defective?
Send us a photo within 48 hours of delivery and we'll arrange a free replacement or a full refund, whichever you prefer. There's no need to send the damaged item back first.
7. Which payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, Apple Pay and Klarna. All payments are securely processed at checkout, ensuring a safe and seamless shopping experience.
8. How can I reach customer service?
Email us at support@jurnetix.com or use the contact form on our site. We reply to every message within 24 hours on working days.