Privacy policy

PRIVACY POLICY

Last updated: 13 October 2026

Jurnetix operates this store and website, including all related information,
content, features, tools, products and services (the "Services"). Jurnetix is
powered by Shopify. This Privacy Policy explains how we collect, use and share
your personal information when you visit, use or buy through the Services, or
otherwise get in touch with us. Where this policy conflicts with our Terms of
Service, this policy applies in relation to personal information.

Jurnetix is the controller of your personal information for the purposes of
the UK General Data Protection Regulation (UK GDPR) and the Data Protection
Act 2018. Our contact details are at the end of this policy.

PERSONAL INFORMATION WE COLLECT
Depending on how you use the Services, we may collect:

- Contact details: name, billing address, delivery address, phone number and
  email address
- Payment information: card and payment details, transaction details, payment
  method and payment confirmation, processed by our payment providers (we do
  not store your full card details)
- Account information: username, password, preferences and settings
- Transaction information: items you view, add to your basket or wishlist, and
  orders you place, return, exchange or cancel
- Communications: the content of messages you send us, such as a support
  request
- Device information: device, browser and network details, IP address and
  other identifiers
- Usage information: how and when you use and navigate the Services

WHERE WE GET IT FROM
- Directly from you, when you place an order, contact us or otherwise give it
  to us
- Automatically through the Services, including through cookies and similar
  technologies
- From our service providers, when they process information on our behalf
- From our partners and other third parties

HOW WE USE IT AND OUR LEGAL BASIS
Under UK data protection law we must have a legal basis for each way we use
your information:

- To provide the Services: processing payments, fulfilling and delivering
  your order, handling returns and exchanges, and managing your account.
  Legal basis: performance of our contract with you.
- Customer support: answering your questions and requests.
  Legal basis: performance of our contract with you, or our legitimate
  interest in helping our customers.
- Marketing: sending promotional emails and showing you relevant advertising.
  Legal basis: your consent, or for existing customers, our legitimate
  interest in telling you about similar products (you can opt out at any
  time).
- Improving the Services: understanding how the store is used so we can make
  it better.
  Legal basis: our legitimate interests, and your consent where cookies
  require it.
- Security and fraud prevention: verifying accounts, securing payments and
  investigating suspicious activity.
  Legal basis: our legitimate interest in protecting our business and
  customers.
- Legal reasons: complying with the law, responding to valid legal requests,
  and enforcing our terms and policies.
  Legal basis: compliance with a legal obligation, or our legitimate
  interests.

WHO WE SHARE IT WITH
- Shopify, and suppliers who provide services to us, such as IT, payment
  processing, analytics, customer support, cloud storage, fulfilment and
  delivery
- Business and marketing partners, who use your information in line with
  their own privacy notices
- Third parties where you ask us to or agree to it
- Companies in our corporate group
- In connection with a business transaction such as a merger or sale, or
  where needed to meet legal obligations and protect our rights

We do not sell your personal information.

RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal
information about your access to and use of the Services in order to provide
and improve them. Information you submit is sent to Shopify and may be shared
with third parties in countries other than the UK. In these cases Shopify is
responsible for its own processing of your personal information, including
responding to requests about it. See Shopify's consumer privacy policy for
more information.

THIRD-PARTY WEBSITES AND LINKS
The Services may link to websites run by third parties. We are not
responsible for their privacy or security practices, and a link does not mean
we endorse them. Please read their policies before using them.

CHILDREN'S DATA
The Services are not intended for anyone under 18, and we do not knowingly
collect personal information about children. If you are a parent or guardian
and believe your child has given us personal information, please contact us
and we will delete it.

SECURITY AND RETENTION
We use appropriate technical and organisational measures to protect your
personal information, but no method of transmission or storage is completely
secure. Please do not send us confidential information through unsecured
channels.

We keep your information only for as long as we need it: to maintain your
account, to provide the Services, to meet legal obligations (for example, we
keep order and accounting records for six years for tax purposes), or to
resolve disputes and enforce our policies.

YOUR RIGHTS
Under UK data protection law you have the right to:

- Access the personal information we hold about you
- Have inaccurate information corrected
- Have your information deleted
- Receive a copy of your information in a portable format
- Object to, or ask us to restrict, certain processing, including processing
  based on our legitimate interests
- Object at any time to direct marketing; you can unsubscribe from emails
  using the link in any marketing email
- Withdraw your consent where we rely on it, without affecting processing
  carried out before you withdrew it

To use any of these rights, contact us using the details below. We may need
to verify your identity first. We will respond within one month, as required
by law, and you will not be treated differently for exercising your rights.

COMPLAINTS
If you are unhappy with how we handle your personal information, please
contact us first so we can try to put it right. You also have the right to
complain to the Information Commissioner's Office (ICO), the UK data
protection regulator, at ico.org.uk.

INTERNATIONAL TRANSFERS
Some of our service providers, including Shopify, may store or process your
personal information outside the UK. Where we do this, we make sure it is
protected by relying on UK adequacy regulations or on approved safeguards
such as the UK International Data Transfer Agreement or the UK Addendum to
the EU Standard Contractual Clauses.

COOKIES
We use essential cookies to run the store and remember your basket. With your
consent, we also use analytics and marketing cookies to understand how the
site is used and to show relevant advertising. You can change your choices at
any time through our cookie banner or your browser settings.

CHANGES TO THIS POLICY
We may update this policy to reflect changes in our practices or for
operational, legal or regulatory reasons. We will post the updated version
here and change the "Last updated" date.

CONTACT INFORMATION

Store Name: Jurnetix
Company name: MTP Label
VAT number: NL005359999B25
Company registration number: 98876198
Business address: Jan Smitstraat 36, 1069 SZ Amsterdam
Warehouse address: Unit 4 Symmetry Way Pytchley, Kettering NN14 1FQ United Kingdom

Email: support@jurnetix.com
Phone: +44 20 39967184

Customer service hours
Monday – Friday: 09:00 – 17:00 (UK time)
Saturday – Sunday: 11:00 – 16:00 (UK time)