Refund policy
RETURNS & REFUND POLICY
RETURNS
You can return your order within 30 days of receiving it.
Items should be returned in their original condition: unused, unworn, with
all tags attached and in the original packaging. Please include proof of
purchase, such as your order confirmation or receipt.
To start a return, email us at support@jurnetix.com with your order number. We’ll send you the return address and instructions on how to send your package back. Please contact us before sending anything, so we can match the parcel to your order and process it quickly.
Return shipping costs are paid by the customer, unless the item is faulty, damaged or not what you ordered. We recommend using a tracked shipping service and keeping your proof of postage until your refund has been processed.
Questions about a return? Contact us anytime at support@jurnetix.com.
YOUR RIGHT TO CANCEL (UK)
Under the Consumer Contracts Regulations 2013, you have the right to cancel
your order within 14 days of receiving it, without giving a reason. This also
applies to sale and discounted items. To cancel, let us know at
support@jurnetix.com within that period, and return the items within 14 days of
telling us.
You may handle an item as you would in a shop to check it, but please take
care. If an item has been used or handled more than needed to inspect it, we
may reduce your refund to reflect any loss in value.
Our 30-day return window gives you more time than the law requires and does
not affect your statutory rights.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please check your order as soon as it arrives. If anything is damaged, faulty
or not what you ordered, contact us at support@jurnetix.com with your order
number and photos of the problem, and we'll put it right.
Under the Consumer Rights Act 2015, goods must be as described, of
satisfactory quality and fit for purpose. If they are not, you are entitled
to a refund, repair or replacement, depending on when the fault appears. We
cover the cost of returning faulty or incorrect items. These rights apply in
addition to our returns policy.
NON-RETURNABLE ITEMS
Unless they are faulty or not as described, the following items cannot be
returned:
- Perishable goods (for example food, flowers or plants)
- Custom-made or personalised products
- Personal care and beauty products that were sealed for health or hygiene
reasons and have been unsealed after delivery
- Gift cards
Not sure whether your item qualifies? Get in touch and we'll be happy to
help.
EXCHANGES
We don't offer direct exchanges. The quickest way to get the item you want is
to return your original purchase for a refund and place a new order.
REFUNDS
Once we receive your return, we'll inspect it and let you know whether your
refund has been approved. Refunds are made to your original payment method
within 14 days of us receiving the item back, or of you providing proof that
you have sent it, whichever is sooner. Your bank or card provider may need a
few extra days to show the refund in your account.
If you haven't received your refund within 14 days of approval, please
contact us at support@jurnetix.com
CONTACT INFORMATION
Store Name: Jurnetix
Company name: MTP Label
VAT number: NL005359999B25
Company registration number: 98876198
Business address: Jan Smitstraat 36, 1069 SZ Amsterdam
Warehouse address: Unit 4 Symmetry Way Pytchley, Kettering NN14 1FQ United Kingdom
Email: support@jurnetix.com
Phone: +44 20 39967184
Customer service hours
Monday – Friday: 09:00 – 17:00 (UK time)
Saturday – Sunday: 11:00 – 16:00 (UK time)